Refund & Return Policy

At Vedamist, your satisfaction is important to us. However, due to the nature of our product (personal care), we have specific guidelines regarding returns and refunds to ensure safety, hygiene, and fairness for all our customers.

Returns

We do not accept returns or exchanges on opened or used products due to hygiene and safety reasons. Please make sure to read the product description and ingredients carefully before purchasing.

Damaged or Defective Items

If your product arrives damaged, defective, or the wrong item was delivered, please contact us within 48 hours of receiving your order.

To process your claim, we require:

• A clear photo of the damaged or incorrect item

• Your order number and details

Once reviewed, we will offer a replacement or refund based on the situation.

Refunds (if applicable)

Refunds are only provided in the following cases:

• The item was defective or damaged upon delivery

• The wrong item was shipped

Approved refunds will be processed within 5–7 business days to your original payment method. Refund timing may vary depending on your bank or payment provider.

Exchanges

We do not offer product exchanges at this time.

Order Cancellations

Orders can only be canceled before they are shipped. If your order has already been dispatched, we won’t be able to cancel or refund it unless it meets the conditions above.

Contact Us

If you have any concerns or questions about your order, please reach out to our support team at:
support@vedamist.com (or your actual support email)